Frequently Asked Questions (FAQs)

Answer Your Common Questions About SSDs

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Customized Services

Which parameters of solid-state drives are customizable? What is the approximate customization cycle?

Customizable Parameters: Capacity (Below 32GB / Above 8TB), Interface Type (e.g., Customized PCIe 4.0 Interface), Protection Level (IP67/IP68), Operating Temperature (e.g., -60℃~130℃), Data Destruction Function (Hardware Destruction Trigger Mode), Firmware Function (e.g., Customized Power-off Protection Duration)

Is an additional fee required for customized solid-state drives? How is the fee calculated?

Custom development fees shall be paid, and the fees are calculated based on the complexity of the customization.

Do customized products enjoy the same warranty and after-sales service as standard products?

Yes, customized products also come with a 5-year warranty, and the after-sales process is consistent with that of standard products; if problems occur with customized functions (such as exclusive firmware), the manufacturer provides free firmware upgrades or hardware replacement to ensure the normal operation of the device.

What information is required when submitting customized requirements?

Please provide the following:

Device application scenarios (e.g., in-vehicle, medical);

Core requirements (e.g., capacity, temperature, interface, special functions);

Device power supply parameters (voltage, current);

Estimated purchase quantity and delivery time;

Other special requirements (e.g., compliance certification, appearance design).