Return & Refund Policy
This page explains return and refund rules for Loongtion orders from authorized channels: eligibility windows, conditions, exclusions, how refunds are issued, and the steps to open a request.
Return windows
Notify us within these windows. Channel or regional order terms take precedence when they differ.
| Situation | Window | Notes |
|---|---|---|
| Defective or incorrect item on arrival | 7 calendar days | Notify us with photos and order details; we will arrange return, exchange, or refund according to policy. |
| Change of mind (if applicable) | 14 calendar days | Product must be unopened and resaleable, subject to restocking rules of the selling channel. |
Eligibility conditions
What must be true before a return or refund can proceed.
- The product must be returned with original packaging, accessories, and labels intact where applicable.
- A valid proof of purchase (order number / invoice) is required for all return or refund requests.
How to return
Open a request with order ID, serial (if any), and reason — then follow the RMA instructions.
Open a request
Contact support with your order ID, serial number (if any), and reason for return.
Receive instructions
We will confirm eligibility and provide a return address or RMA number if required.
Inspection & resolution
After receipt and inspection, we will process refund, replacement, or repair as applicable.
Refund method
How approved refunds are issued after inspection.
- Original payment method: Refunds are typically issued to the original payment channel where technically possible.
Processing times depend on banks or payment providers and may take several business days after approval.
Not eligible
Common cases that cannot be returned or refunded under this policy.
- Opened software or digital goods where delivery has been completed and license keys were disclosed.
- Products damaged by misuse, unauthorized modification, or third-party repair.
- Custom-built or made-to-order configurations once production has started, unless otherwise agreed in writing.
Important notes
- Back up data before returning any storage device; Loongtion is not responsible for data remaining on returned units.
Need help?
- Support: Use the contact form on this website or the support channel listed in your purchase confirmation.