Return & Refund Policy
Time limits, eligibility, and how to submit a request.
Below is a concise summary of return and refund rules for products purchased from Loongtion authorized channels. Detailed conditions may vary by region or channel—when in doubt, refer to your order terms or contact support.
Return and Exchange Time Limit
| Type | Time Limit | Instructions |
|---|---|---|
| Defective or incorrect item on arrival | 7 calendar days | Notify us with photos and order details; we will arrange return, exchange, or refund according to policy. |
| Change of mind (if applicable) | 14 calendar days | Product must be unopened and resaleable, subject to restocking rules of the selling channel. |
Return and Exchange Conditions
- The product must be returned with original packaging, accessories, and labels intact where applicable.
- A valid proof of purchase (order number / invoice) is required for all return or refund requests.
Cases Where Returns and Exchanges Are Not Supported
- Opened software or digital goods where delivery has been completed and license keys were disclosed.
- Products damaged by misuse, unauthorized modification, or third-party repair.
- Custom-built or made-to-order configurations once production has started, unless otherwise agreed in writing.
Return and Exchange Application Process
-
1
Open a request
Contact support with your order ID, serial number (if any), and reason for return.
-
2
Receive instructions
We will confirm eligibility and provide a return address or RMA number if required.
-
3
Inspection & resolution
After receipt and inspection, we will process refund, replacement, or repair as applicable.
Refund Method
- Original payment method Refunds are typically issued to the original payment channel where technically possible.
Important notes
- • Back up data before returning any storage device; Loongtion is not responsible for data remaining on returned units.
Need help?
- Support Use the contact form on this website or the support channel listed in your purchase confirmation.