Frequently Asked Questions (FAQs)

System Compatibility: Windows (including XP/7/10/Embedded Edition), Linux (Ubuntu, CentOS, etc.), VxWorks, Galaxy Kylin, NeoKylin, DOS (e.g., CF memory card compatible with PC104 motherboard).

M.2 2242 (42mm×22mm): Such as M.2 2242 NVMe/SATA, compatible with ultra-thin devices.

Installation Method: 2.5-inch SATA is secured with screws (compatible with standard drive bays); mSATA/M.2 is secured with clips + screws (requires matching the device slot); BGA package requires soldering (soldering specifications are provided by the manufacturer).

Customizable Parameters: Capacity (Below 32GB / Above 8TB), Interface Type (e.g., Customized PCIe 4.0 Interface), Protection Level (IP67/IP68), Operating Temperature (e.g., -60℃~130℃), Data Destruction Function (Hardware Destruction Trigger Mode), Firmware Function (e.g., Customized Power-off Protection Duration)

Custom development fees shall be paid, and the fees are calculated based on the complexity of the customization.

Yes, customized products also come with a 5-year warranty, and the after-sales process is consistent with that of standard products; if problems occur with customized functions (such as exclusive firmware), the manufacturer provides free firmware upgrades or hardware replacement to ensure the normal operation of the device.

Please provide the following:

Device application scenarios (e.g., in-vehicle, medical);

Core requirements (e.g., capacity, temperature, interface, special functions);

Device power supply parameters (voltage, current);

Estimated purchase quantity and delivery time;

Other special requirements (e.g., compliance certification, appearance design).

Basic Protection: TRIM/NCQ/S.M.A.R.T functions for real-time monitoring of hard disk health status; Short-circuit Protection and Undervoltage Protection to prevent data loss caused by unexpected power outage.

Under normal circumstances, the data retention time of TLC/MLC/SLC flash memory exceeds 10 years (at room temperature); if left idle for a long time in extreme temperatures (such as below -45℃ or above 90℃), it is recommended to power it on once every 2-3 years (for more than 1 hour) to refresh the data and ensure storage stability.

Industrial: Operating Temperature -40℃~+85℃, Storage Temperature -45℃~+90℃, compatible with scenarios such as high-temperature workshops, outdoor low-temperature environments, etc.

Protection Capability: Equipped with all-metal shielded enclosure and potting process to resist electromagnetic interference; passed GJB150A environmental tests (vibration: 20Hz~2000Hz, shock: 200m/s²); some ruggedized models can withstand 20,000 g acceleration.

Industrial and Military-spec product enclosures mostly adopt a sealed design, which can withstand 5%~95% non-condensing humidity, and no additional protection is required in dusty environments; for underwater or high-dust scenarios (such as mining equipment), you can consult the manufacturer to customize models with a protection rating of IP67 or higher.

Built-in Features: Check hard disk health (such as remaining lifespan, number of bad sectors) via the S.M.A.R.T function. For most industrial devices, hard disk health can be viewed through the system's built-in tools (e.g., Windows "Disk Management", Linux "smartctl" command).

No frequent maintenance is required. It is recommended to conduct a basic inspection every 3 months.

Control Write Volume: Avoid meaningless frequent writes (e.g., log files can be configured to use "Scheduled Writing" instead of "Real-time Writing").

Troubleshoot according to the following steps:

1. Check if the power supply is stable (measure voltage fluctuations with a multimeter);

2. Re-plug the hard drive or replace the data cable (rule out poor contact);

3. Scan the hard drive using the manufacturer's detection tool (such as exclusive software) to confirm whether there are bad sectors;

4. If a hardware fault is identified through troubleshooting, contact after-sales service to apply for repair / replacement.

SATA Protocol (including 2.5-inch, mSATA, M.2 SATA): Maximum sequential read speed up to 520MB/s, maximum sequential write speed up to 480MB/s.

Standard Capacity: Industrial 128GB~8TB (2.5-inch SATA), Enterprise 256GB~2TB (M.2 SATA), Military-spec 32GB~256GB.

SLC: Highest number of erase/write cycles (30000PE), longest lifespan, suitable for high-frequency erase/write scenarios (such as industrial recorders, real-time data acquisition modules), but with smaller capacities (mostly 4GB~64GB).

Power Consumption Range: 2.5-inch SATA (≤1.5W for 128GB, ≤12W for 8TB), mSATA (≤2.0W for 256GB), M.2 2242 (≤3.5W for 1TB), BGA Package (≤1.2W for 128GB).

Unstable power supply may cause hard disk power loss and data loss.

Static Power Consumption refers to the power consumption of a hard disk drive in the "Standby State" (without reading or writing data). For most models, the static power consumption is ≤0.1W (such as SDC Modules, PATA DOM), which has minimal impact on the battery life of industrial equipment and is suitable for battery-powered portable devices (such as handheld testing instruments).

Industrial: Focuses on compatibility with complex industrial environments, supports a wide temperature range of -40℃~+85℃, vibration/electromagnetic interference resistance, and is compatible with scenarios such as industrial automation and medical equipment;

Enterprise: Focuses on high-frequency and stable requirements such as data centers and servers, supports 7×24-hour operation, balances performance and cost, and is compatible with enterprise IT architectures;

Military-spec: Centers on extreme environments with grade-dependent wide-temperature operation (e.g. −55 °C to +95 °C on wide-temperature SATA SSD modules; up to +105 °C on selected memory and pSLC devices), for vehicle-mounted terminals, shipborne equipment, and autonomous scenarios.

mSATA: 50mm×30mm compact design, compatible with SATA III protocol, ideal for multi-bay high-density deployment.

Dramless (Cache-free): Features lower cost and superior power efficiency. It ensures medium-to-high frequency read/write demands (e.g., industrial automation control hosts, IoT edge gateways) with capacities ranging from 128GB to 8TB.

TBW refers to the total amount of data that can be safely written to a solid-state drive (SSD) over its entire lifespan, and it is a core indicator for measuring lifespan (tolerance ±10%).

Migration Method: Use Industrial data migration tools (such as Clonezilla), or migrate via the "Partition Clone" function.

It is recommended to upgrade in the following situations:

Significant decrease in read/write speed (e.g., the original speed drops from 300MB/s to below 100MB/s);

Frequent occurrence of "Bad Block Warning" (detected via S.M.A.R.T tools);

Insufficient storage capacity (unable to meet the requirements of the device's new features);

After upgrading the device (e.g., CPU or memory upgrade), the hard drive becomes a performance bottleneck.

Four core parameters need to be matched:

Interface Type (SATA/mSATA/M.2 NVMe);

Physical Dimensions (e.g., 2.5-inch, M.2 2280);

Operating Temperature Range (Ensure that the new hard drive covers the actual operating temperature of the device);

Protocol Version (e.g., SATA III, NVMe 1.4), to avoid performance limitations caused by protocol incompatibility.

No modification is required in most cases, but please note the following:

If the BIOS version of the device is outdated (e.g., before 2010), please confirm whether it supports "AHCI Mode" (for SATA hard drives) or "NVMe Protocol" (for NVMe hard drives). If not supported, the BIOS needs to be upgraded;

The BIOS of some industrial devices has a "Hardware Whitelist". Please contact the manufacturer in advance to confirm compatibility, or provide the device model for the manufacturer to assist with testing.

Recommend "Industrial SSDs (SSDs)" (e.g., All High-Quality 2.5-inch SATA).

Prioritize Military-spec mSATA or M.2 2280 NVMe.

Must select Military-spec ruggedized storage drives (such as ruggedized NVMe/SATA storage drives).

Requirements: Low Power Consumption, Compact Size, High-Speed Reading and Writing.

Warranty Period: Industrial, Enterprise and Military-spec products all come with a 5-year warranty, and some customized models can be extended to 8 years.

Yes, products beyond the warranty period are eligible for the "Paid Repair Service". The manufacturer provides free fault diagnosis, the repair cost will be quoted based on the damaged parts, and a 3-month warranty will be provided after repair.

Support: For customers with bulk purchases (≥3000 units), the manufacturer can dispatch engineers to provide on-site technical support including installation guidance, compatibility testing, and troubleshooting. The specific service content can be specified in the procurement contract.

Industrial SSDs are built for 24/7 operation, wider temperature ranges (typically -40°C to 85°C or beyond), and higher endurance in harsh environments. Enterprise SSDs target data-center workloads with emphasis on capacity, throughput, and standard ambient temperatures (0°C to 70°C).

Choose industrial SSD when your application faces vibration, extreme heat or cold, or embedded/field deployment. Choose enterprise SSD for server and cloud storage at controlled temperatures.

Loongtion offers both lines: see /products/industrial and /products/enterprise.

Choose NVMe when you need higher sequential and random I/O, lower latency, and modern host interfaces (PCIe). SATA remains appropriate for legacy IPC platforms, simpler firmware stacks, or when power and BOM cost are tight constraints.

For new industrial designs with PCIe available, Loongtion industrial NVMe SSDs (/products/industrial-NVMe-ssd) typically deliver better performance per watt than SATA equivalents.

BGA (Ball Grid Array) SSD is a solder-down solid-state storage module designed for space-constrained embedded systems. Unlike removable M.2 or 2.5" drives, BGA SSD is mounted directly on the PCB, improving shock/vibration resistance and reducing footprint.

Typical applications: automotive ECU, telecom modules, rugged handhelds, and defense electronics. Loongtion BGA SSD products: /products/BGA-ssd.

Consumer SSDs optimize for cost and desktop workloads. Industrial SSDs add:
• Wide-temperature operation (-40°C to 85°C or wider)
• Higher TBW/endurance for continuous writes
• Power-loss protection and firmware tuned for embedded uptime
• Longer product lifecycle and fixed BOM support

For mission-critical or outdoor/vehicle equipment, consumer SSDs are not recommended. Loongtion industrial products: /products/industrial.

Many Loongtion industrial SSD and memory products support wide-temperature grades such as -40°C to +85°C (industrial) and extended ranges on selected SKUs (e.g. −55 °C to +95 °C on wide-temperature SATA modules; up to +105 °C on selected memory/pSLC devices).

Always confirm the exact grade on the product datasheet for your part number. Contact Loongtion FAE for application-specific validation: /contact.

pSLC (pseudo-SLC) stores one bit per cell while using TLC/MLC NAND die, improving endurance and retention versus standard TLC at the cost of lower capacity.

It is commonly used in industrial eMMC and embedded modules where write endurance and data integrity matter more than maximum density. See Loongtion industrial eMMC and chip products under /products/storage-chips.

For Gulf region deployments (UAE, Saudi Arabia, Qatar, etc.), prioritize:
• Wide-temperature rated components (-40°C to 85°C minimum; extended grades for outdoor enclosures)
• Validated thermal design and throttling behavior under sustained load
• Stable BOM and long lifecycle for field maintenance

Loongtion publishes region-focused solutions such as /lp/ddr4-gcc-extreme for extreme-heat DDR4 and offers rugged industrial SSD lines for field equipment.

Yes. Loongtion supports OEM/ODM customization including capacity tuning, labeling, packaging, firmware features, and reliability screening per project requirements.

Submit your application, quantity, and target specs via /custom-service or the product inquiry form on any product page.

Certifications vary by SKU and may include CE, FCC, RoHS, and other regional compliance marks. Military-spec (Warsoul) lines target defense-grade reliability requirements.

Download datasheets from /downloads or request the compliance pack for your exact part number through /contact.

Lead time depends on SKU, quantity, and customization level. Standard industrial SSD samples often ship within 1–2 weeks; volume production lead times are quoted per BOM.

For urgent projects, contact Loongtion sales with your part number and quantity via /contact or the on-page inquiry form.