Frequently Asked Questions (FAQs)

System Compatibility: Windows (including XP/7/10/Embedded Edition), Linux (Ubuntu, CentOS, etc.), VxWorks, Galaxy Kylin, NeoKylin, DOS (e.g., CF memory card compatible with PC104 motherboard).

M.2 2242 (42mm×22mm): Such as M.2 2242 NVMe/SATA, compatible with ultra-thin devices.

Installation Method: 2.5-inch SATA is secured with screws (compatible with standard drive bays); mSATA/M.2 is secured with clips + screws (requires matching the device slot); BGA package requires soldering (soldering specifications are provided by the manufacturer).

Customizable Parameters: Capacity (Below 32GB / Above 8TB), Interface Type (e.g., Customized PCIe 4.0 Interface), Protection Level (IP67/IP68), Operating Temperature (e.g., -60℃~130℃), Data Destruction Function (Hardware Destruction Trigger Mode), Firmware Function (e.g., Customized Power-off Protection Duration)

Custom development fees shall be paid, and the fees are calculated based on the complexity of the customization.

Yes, customized products also come with a 5-year warranty, and the after-sales process is consistent with that of standard products; if problems occur with customized functions (such as exclusive firmware), the manufacturer provides free firmware upgrades or hardware replacement to ensure the normal operation of the device.

Please provide the following:

Device application scenarios (e.g., in-vehicle, medical);

Core requirements (e.g., capacity, temperature, interface, special functions);

Device power supply parameters (voltage, current);

Estimated purchase quantity and delivery time;

Other special requirements (e.g., compliance certification, appearance design).

Basic Protection: TRIM/NCQ/S.M.A.R.T functions for real-time monitoring of hard disk health status; Short-circuit Protection and Undervoltage Protection to prevent data loss caused by unexpected power outage.

Under normal circumstances, the data retention time of TLC/MLC/SLC flash memory exceeds 10 years (at room temperature); if left idle for a long time in extreme temperatures (such as below -45℃ or above 90℃), it is recommended to power it on once every 2-3 years (for more than 1 hour) to refresh the data and ensure storage stability.

Industrial Grade: Operating Temperature -40℃~+85℃, Storage Temperature -45℃~+90℃, compatible with scenarios such as high-temperature workshops, outdoor low-temperature environments, etc.

Protection Capability: Equipped with all-metal shielded enclosure and potting process to resist electromagnetic interference; passed GJB150A environmental tests (vibration: 20Hz~2000Hz, shock: 200m/s²); some ruggedized models can withstand 20,000 g acceleration.

Industrial Grade and Military-spec Grade product enclosures mostly adopt a sealed design, which can withstand 5%~95% non-condensing humidity, and no additional protection is required in dusty environments; for underwater or high-dust scenarios (such as mining equipment), you can consult the manufacturer to customize models with a protection rating of IP67 or higher.

Built-in Features: Check hard disk health (such as remaining lifespan, number of bad sectors) via the S.M.A.R.T function. For most industrial devices, hard disk health can be viewed through the system's built-in tools (e.g., Windows "Disk Management", Linux "smartctl" command).

No frequent maintenance is required. It is recommended to conduct a basic inspection every 3 months.

Control Write Volume: Avoid meaningless frequent writes (e.g., log files can be configured to use "Scheduled Writing" instead of "Real-time Writing").

Troubleshoot according to the following steps:

1. Check if the power supply is stable (measure voltage fluctuations with a multimeter);

2. Re-plug the hard drive or replace the data cable (rule out poor contact);

3. Scan the hard drive using the manufacturer's detection tool (such as exclusive software) to confirm whether there are bad sectors;

4. If a hardware fault is identified through troubleshooting, contact after-sales service to apply for repair / replacement.

SATA Protocol (including 2.5-inch, mSATA, M.2 SATA): Maximum sequential read speed up to 520MB/s, maximum sequential write speed up to 480MB/s.

Standard Capacity: Industrial Grade 128GB~8TB (2.5-inch SATA), Enterprise Grade 256GB~2TB (M.2 SATA), Military-spec Grade 32GB~256GB.

SLC: Highest number of erase/write cycles (30000PE), longest lifespan, suitable for high-frequency erase/write scenarios (such as industrial recorders, real-time data acquisition modules), but with smaller capacities (mostly 4GB~64GB).

Power Consumption Range: 2.5-inch SATA (≤1.5W for 128GB, ≤12W for 8TB), mSATA (≤2.0W for 256GB), M.2 2242 (≤3.5W for 1TB), BGA Package (≤1.2W for 128GB).

Unstable power supply may cause hard disk power loss and data loss.

Static Power Consumption refers to the power consumption of a hard disk drive in the "Standby State" (without reading or writing data). For most models, the static power consumption is ≤0.1W (such as SDC Modules, PATA DOM), which has minimal impact on the battery life of industrial equipment and is suitable for battery-powered portable devices (such as handheld testing instruments).

Static Power Consumption refers to the power consumption of a hard disk in standby state (without reading or writing data). The static power consumption of most models is ≤0.1W (such as SDC Modules, PATA DOM), which has minimal impact on the battery life of industrial devices and is suitable for battery-powered portable devices (such as handheld testing instruments).

Industrial Grade: Focuses on compatibility with complex industrial environments, supports a wide temperature range of -40℃~+85℃, vibration/electromagnetic interference resistance, and is compatible with scenarios such as industrial automation and medical equipment;

Enterprise Grade: Focuses on high-frequency and stable requirements such as data centers and servers, supports 7×24-hour operation, balances performance and cost, and is compatible with enterprise IT architectures;

Military-spec Grade: Centers on "extreme environments", with an operating temperature range of -55℃~125℃ (for some models), and is compatible with vehicle-mounted terminals, shipborne equipment, and autonomous scenarios.

mSATA: 50mm×30mm compact design, compatible with SATA III protocol, ideal for multi-bay high-density deployment.

Dramless (Cache-free): Features lower cost and superior power efficiency. It ensures medium-to-high frequency read/write demands (e.g., industrial automation control hosts, IoT edge gateways) with capacities ranging from 128GB to 8TB.

TBW refers to the total amount of data that can be safely written to a solid-state drive (SSD) over its entire lifespan, and it is a core indicator for measuring lifespan (tolerance ±10%).

Migration Method: Use Industrial Grade data migration tools (such as Clonezilla), or migrate via the "Partition Clone" function.

It is recommended to upgrade in the following situations:

Significant decrease in read/write speed (e.g., the original speed drops from 300MB/s to below 100MB/s);

Frequent occurrence of "Bad Block Warning" (detected via S.M.A.R.T tools);

Insufficient storage capacity (unable to meet the requirements of the device's new features);

After upgrading the device (e.g., CPU or memory upgrade), the hard drive becomes a performance bottleneck.

Four core parameters need to be matched:

Interface Type (SATA/mSATA/M.2 NVMe);

Physical Dimensions (e.g., 2.5-inch, M.2 2280);

Operating Temperature Range (Ensure that the new hard drive covers the actual operating temperature of the device);

Protocol Version (e.g., SATA III, NVMe 1.4), to avoid performance limitations caused by protocol incompatibility.

No modification is required in most cases, but please note the following:

If the BIOS version of the device is outdated (e.g., before 2010), please confirm whether it supports "AHCI Mode" (for SATA hard drives) or "NVMe Protocol" (for NVMe hard drives). If not supported, the BIOS needs to be upgraded;

The BIOS of some industrial devices has a "Hardware Whitelist". Please contact the manufacturer in advance to confirm compatibility, or provide the device model for the manufacturer to assist with testing.

Recommend "All High-Quality Industrial Grade Solid State Drives (SSDs)" (e.g., All High-Quality 2.5-inch SATA).

Prioritize Military-spec Grade mSATA or M.2 2280 NVMe.

Must select Military-spec Grade ruggedized storage drives (such as ruggedized NVMe/SATA storage drives).

Requirements: Low Power Consumption, Compact Size, High-Speed Reading and Writing.

Warranty Period: Industrial Grade, Enterprise Grade and Military-spec Grade products all come with a 5-year warranty, and some customized models can be extended to 8 years.

Yes, products beyond the warranty period are eligible for the "Paid Repair Service". The manufacturer provides free fault diagnosis, the repair cost will be quoted based on the damaged parts, and a 3-month warranty will be provided after repair.

Support: For customers with bulk purchases (≥3000 units), the manufacturer can dispatch engineers to provide on-site technical support including installation guidance, compatibility testing, and troubleshooting. The specific service content can be specified in the procurement contract.