Warranty Policy
Warranty coverage, period by product tier, and how to request service.
This page summarizes the standard limited warranty for Loongtion SSD products sold through authorized channels. For contract-specific terms, please refer to your purchase agreement.
Warranty Coverage
- Loongtion provides a limited warranty against defects in materials and workmanship under normal use, subject to the exclusions below.
- Warranty service applies to products purchased from authorized distributors or Loongtion official channels with verifiable proof of purchase.
Warranty Period
| Product Line | Warranty Period | Instructions |
|---|---|---|
| Industrial / Enterprise / Military-spec SSDs | 5 years | From the date of purchase, unless a different period is stated on the label or contract. |
| Military-spec extended program | Up to 8 years | Where offered and registered according to program rules. |
| Accessories & other products | 2 years | From the date of purchase unless otherwise specified. |
Custom or project-specific products may carry different warranty terms as agreed in writing.
Warranty Exclusions
- Damage caused by misuse, improper installation, unauthorized repair, modification, or removal of labels.
- Damage from accidents, fire, liquid, power surges, or environmental conditions outside product specifications.
- Normal wear, cosmetic damage, or performance degradation within industry-standard endurance limits for NAND flash.
- Products without a valid serial number or proof of purchase from an authorized source.
Warranty Application Process
-
1
Contact support
Provide model name, serial number, purchase channel, and a brief description of the issue.
-
2
Receive RMA instructions
Our team will confirm eligibility and share return or replacement steps.
-
3
Ship or receive replacement
Follow the RMA instructions. Do not send products without an approved RMA when required.
Warranty Certificate Requirements
- Keep your invoice or order confirmation and ensure the serial number on the product is readable.
- Back up data before any return; Loongtion is not responsible for data loss during service.
Post-warranty Service
Out-of-warranty units may still be eligible for paid repair or replacement options where available. Contact support for a case-by-case assessment.
Volume orders & on-site support
For enterprise deployments, extended service, or on-site support, contact our sales team with your project scope and timelines.