FAQ

Browse answers on product selection and BOM shortlisting, industrial DRAM / NVMe / SATA DOM fit, temperature and power grades, compatibility and installation, data reliability, warranty and after-sales, ordering, customization, and program-specific notes such as GCC DDR4 — maintained by Loongtion Application Engineering.

How long is the warranty period for solid state drives? What does the warranty cover?

Warranty Period: Industrial, Enterprise and Military-spec products all come with a 5-year warranty, and some customized models can be extended to 8 years.

Can repair services still be provided for products beyond the warranty period?

Yes, products beyond the warranty period are eligible for the "Paid Repair Service". The manufacturer provides free fault diagnosis, the repair cost will be quoted based on the damaged parts, and a 3-month warranty will be provided after repair.

Can on-site technical support be provided after bulk purchase?

Support: For customers with bulk purchases (≥3000 units), the manufacturer can dispatch engineers to provide on-site technical support including installation guidance, compatibility testing, and troubleshooting. The specific service content can be specified in the procurement contract.