Frequently Asked Questions (FAQs)
Answer Your Common Questions About Solid-State Drives
All
Compatibility and Installation
Customized Services
Data Security and Reliability
Environmental Adaptability
Maintenance and Monitoring
Performance and Specifications
Power Consumption and Power Supply
Product Types and Selection
Replacement and Upgrade
Special Scenario Compatibility
Warranty and After-sales Service
Warranty and After-sales Service
Warranty Period: Industrial Grade, Enterprise Grade and Military-spec Grade products all come with a 5-year warranty, and some customized models can be extended to 8 years.
Yes, products beyond the warranty period are eligible for the "Paid Repair Service". The manufacturer provides free fault diagnosis, the repair cost will be quoted based on the damaged parts, and a 3-month warranty will be provided after repair.
Support: For customers with bulk purchases (≥3000 units), the manufacturer can dispatch engineers to provide on-site technical support including installation guidance, compatibility testing, and troubleshooting. The specific service content can be specified in the procurement contract.